Thank you for shopping with Seduce Haven! We are committed to providing a seamless shopping experience. Please read our refund and return policy carefully before making a return request:
Return Policy
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Return Request Period:
- Return requests must be submitted within 15 days of receiving your order. Requests made after this period will not be accepted.
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Return Conditions:
- Items must be in new, unused condition, with original packaging and all accessories intact.
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Used items or items damaged due to personal mishandling are not eligible for return.
- Proof of purchase (e.g., order number or receipt) is required for all returns.
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Return Process:
- To initiate a return, please contact us at support@seducehaven.com with your order number and photos of the item (if applicable, for damaged or defective items).
- Our team will respond within 2 business days with return instructions and the return address.
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Return Shipping Costs:
- For returns due to personal reasons (e.g., change of mind or incorrect order), the return shipping cost is the responsibility of the customer.
- If the return is due to a defective or incorrect item, we will cover the shipping cost.
Refund Policy
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Refund Processing Time:
- Once the returned item is received and inspected, we will process your refund within 10 business days.
- Refunds will be issued back to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
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Non-Refundable Items:
- Items returned after the 15-day period are not eligible for a refund.
- Used or damaged items do not qualify for a refund.
Important Notes
- Certain items may be excluded from the return policy for hygiene and safety reasons. Please check the product description on the item’s page or contact customer support for clarification.
- If your order arrives damaged or defective, please contact us within 48 hours of receipt so we can address the issue promptly.
Contact Us
If you have any questions or need assistance, please reach out to us:
